Job Description

Dream Big, Achieve More: Let’s Begin Together!

Call Center Representative - 100% Paid Healthcare!

With a rich history of over 15 years in business, our company is dedicated to maintaining the highest standards and exceeding expectations in every aspect. We prioritize the well-being and growth of our team and are deeply committed to providing exceptional experiences for both our internal and external customers.

A successful Call Center Representative consistently exceeds booking goals, both through inbound and outbound calls, while ensuring exceptional customer satisfaction. Be a skilled listener who identifies customer needs, effectively communicate service offerings, and schedule appointments promptly.

This in-office role includes working with other team members who are collaborative, supportive and fun!

What can we do for you?

• Enjoy a consistent Monday to Friday work schedule without on-call scheduling hassles.
• Experience excellent company events and thrive in a positive work culture that fosters growth.
• Access training programs, events, and career growth opportunities to enhance your skills and advance within the company.
• Benefit from a supportive team environment where caring management prioritizes your success.
• Health, dental, vision, and life insurance are provided at no cost to employees.
• Access to a 401(k)-retirement savings plan.
• Enjoy paid time off (PTO) for relaxation and personal time.
• Participate in paid training programs for skill development.
• Pay ranges from $23 - $26/hour DOE plus bonus opportunities!

Responsibilities for the Call Center Representative:

• Transform incoming calls into booked appointments, showcasing your persuasive skills and achieving an 80% conversion rate.
• Deliver call scripts with a genuine and engaging style, building rapport and trust with every customer.
• Swiftly resolve customer requests, leaving them impressed with your knowledge and dedication to the brand.
• Proactively generate outbound calls, smashing your daily goal of 12 booked appointments and reaching a minimum of 120 customer touchpoints.
• Maintain a meticulously organized and up-to-date customer database, ensuring accurate information for seamless service delivery.

Requirements for the Call Center Representative:

• 2-4 years of customer service experience in a call center environment
• Must demonstrate the ability to maintain a minimum 80% conversion rate , effectively turning customer inquiries into booked appointments or sales.
• Proven success in an inbound sales role is a plus
• Residential Heating, Cooling, Plumbing or Electrical knowledge helpful
• Ability and willingness to make outbound calls daily.
• A strong desire to serve and educate customers
• Proficient computer knowledge competent; good typist and proficient with phone systems.
• Ability to handle challenging situations with ease and empathy.
• Desire to ensure the team wins. A positive attitude and team player is a MUST!
  

Our success is attributed to the talent and professionalism of our team, and we firmly believe in fostering an environment where every team member thrives. If you are an exceptional Call Center Representative with the ability to listen to customer needs and book service appointments - we want you to join our in-office team!

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check and drug test are required to be considered for this position.

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