DatamanUSA is looking for an End User Engineer for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills.
Job Details:
Job Title: End User Engineer
Location: Baltimore, MD
Duration: 12+ months
Roles & Responsibilities:
Application Packaging:
*) Develop, build, and maintain application packages for deployment from SCCM as well as Intune.
*) Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
*) Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.
Intune Administration:
*) Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end-user devices.
*) Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end-user environment.
*) Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.
SCCM Administration:
*) Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.
*) Deploy, maintain, and upgrade Task Sequences for PXE imaging process.
*) Implement and manage SCCM scheduled deployments, compliance, and reporting.
Technical End User Support:
*) Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.
*) Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.
*) Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.
Collaboration and Knowledge Sharing:
*) Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end-user experience.
*) Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods.
Minimum Education and Experience Requirements:
*) Minimum of 5 years of application packaging experience
*) Minimum of 5 years SCCM experience
*) Minimum of 2 years Azure/intune experience
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