Job Description

Title:  Energy Management (EM) Analyst  
Company: Tampa Electric Company  
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days

POSITION CONCEPT

The Energy Management (EM) Analyst team supports all of Tampa Electric Company’s mandated Conservation programs and communicates the safe and efficient use of energy to our Customers. The EMS Analyst team supports marketing and sales of Residential and Commercial Zap Cap and Renewable Energy Programs, and delivery of Commercial Conservation programs. Responsible to ensure the programs are delivered in accordance with the Florida Administrative Code and in a fashion, that meets Customer and Company expectations.

ADVANCEMENT IN PROGRESSION

Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e. based solely on time in the job , but will be based on direct observation of the employee’s consistent performance, accomplishments, qualifications, and the business and/or technical needs of the department.

LEADERSHIP COMPETENCIES

• Champions Safety, Health and the Environment
• Takes Ownership and Acts with Integrity
• Drives Business Excellence for Customers
• Builds Collaborative Relationships
• Develops People and Teams
• Cultivates Innovation and Embraces Change
• Thinks Strategically and Exercises Sound Judgment

PHYSICAL REQUIREMENTS

Required: Physical ability to safely carry and maneuver a thirty-five (35) pound ladder, climb throughout attics to perform audits and inspections in adverse conditions such as superheated attics and outdoors in the sun and rain.

Must pass a pulmonary fitness test and respirator fit test, and wear personal protective equipment.

LICENSES

Required: Must have a valid Florida Driver’s license with a clean driving record; driving record will be validated through an initial driver’s license check and may be validated annually. Must abide by the Company’s Automotive Policy—TECO-CRR-POL-05-5. Will be provided a Company vehicle for business use only; work assignments will cover Tampa Electric’s entire service territory.

LEVEL 1 – ENERGY MANAGEMENT ANALYST ASSOCIATE

This position performs under direct to moderate supervision. In order to develop competence, they will receive training and mentoring from the Supervisor, Energy Analyst team members, Program Coordinators, outside educators, administrative staff and other Company team members.

PRIMARY DUTIES AND RESPONSIBILITIES

• Successfully completes in-house conservation training necessary to administer the residential conservation programs within six (6) months of start date. Also, complete in-house conservation refresher training every 3 years.
  • Training includes classroom study and field application of energy analysis, residential building structure, HVAC system, insulation and duct materials and installation techniques, renewable energy, all conservation practices and measures referenced in the Florida Administrative Code and the residential audit, energy conservation and energy alternatives, acquired knowledge of tariff agreements, regulatory requirements, basic electricity and metering, EECP, SAP, CRM and all Customer Service programs.
• Conducts Free Energy Audit (walk-through) for Residential Customers.
  • Audits include: analysis of current energy usage patterns and habits, educate customers on rates and metering, evaluation of home structure and relative condition of major appliances, entering attics to inspect and qualify HVAC systems, ductwork, and attic insulation. Completes calculations to determine energy costs, educates and recommends conservation programs and practices to customers. Delivers audits in an understandable manner to motivate customers’ participation in conservation programs and implement changes in their energy use habits.
• Conducts attic inspections to qualify customer homes for the Insulation Incentive and DuctWorks Programs. Evaluates existing attic insulation, visual examinations of duct system to identify problem areas and insulation type(s), duct types, and calculates square footage of house and accessible attic. Explains requirements, benefits, and limitations for both the Insulation Incentive program, and DuctWork program to customers.
• Analyst will administer TEC’s neighborhood low-income weatherization program, as needed. This responsibility includes educating customers about the energy efficiency expectations of the measures and installing the applicable energy efficiency measures in the weatherization kit. The analyst will pre-verify the residence for measures that will be delivered by approved TEC contractors such as duct seal and insulation.
• Inspects post-install Insulation upgrades, post-ductwork repairs, and other TEC verifications as necessary. Verifies work performed is in accordance with programs standards, notifying customers and/or contractors of any remaining deficiencies and corrective measures necessary, and initiating applicable customer/contractor rebates and/or incentives payments once programs standards are met.
• Resolves Residential High Bill inquiries via phone and field visit, using audit techniques and appliance load calculations to troubleshoot potential malfunctions. Educates customers on meter integrity, operation and reading of electric meters, determines and initiates follow-up service needs, alternative services, and completes resolution of customers’ concerns.
• Markets Residential Energy Planner program, Zap Cap and Renewable Energy programs and other Company initiatives (ex. eBill, Power Updates) to achieve Department goals.
• Provides Emergency Management or Company support as determined by Manager and Company guidelines during any Company emergency.
• Assists in projects and additional assignments as directed by management, including participating in presentations to various sized groups.

QUALIFICATIONS

Education

• Required: Valid High School Diploma or Valid GED
• Preferred : Associates or Bachelor’s degree from an regionally accredited college/university.

Licenses/Certifications/Training

• Required: Must pass the Energy Efficiency Practitioner (EEP), Certified Energy Auditor (CEA), Business Energy Professional (BEP) or Certified Energy Manager (CEM) exam through the Association of Energy Engineers within 18 months of start date. 
• Preferred: Any Association of Energy Engineers certification, such as REA, CEA, CEM or BEP

Experience

• Required: M inimum 2 years related experience in energy management or electric utility industry. College Degree may be considered in lieu of equivalent experience.

Knowledge/Skills/Abilities

Required:

• Experience in electric high bill resolution and meter operation.
• Above average mathematical and analytical skills to perform calculations necessary to administer conservation programs.
• Above average oral and written communication skills, judgment and decision-making skills to effectively deliver audit findings and rebate program qualifications to Customers.
• Proficient planning and organizational skills to coordinate personal, autonomous work schedule to maximize time available for field activities and meet Customer requests in a timely manner and within requirements of the Florida Public Service Commission.
• Ability to work independently, as well as in a self-directed team. Knowledge of and ability to interpret Customer account data.
• Basic competency in creating and updating documents and spreadsheets using Microsoft Word and Excel.

Preferred:

• Knowledge of TECO Customer Service programs, Zap Cap Program and energy conservation techniques.
• Knowledge and ability to use laptops, tablets and wireless technologies.
• Effectiveness in conducting presentations.

WORKING CONDITIONS

Required:

• Driving 25% of the day; 75% spent in a combination of working with Customers in their homes, working outdoors and in attics, walking, bending, and climbing.
• Ability to safely lift, carry, and maneuver a 35 lb. ladder.

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TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS ....Please make sure to read below!!! Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability. 

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