Job Description

Are you a customer-focused professional with a passion for helping others? If so, this is an exciting opportunity to join a team that provides essential support to healthcare members. As a Remote Healthcare Member Services Representative, you'll have the chance to make a real impact—all from the comfort of your home!

About the Role
In this position, you will be the first point of contact for members, assisting them with inquiries related to benefits, billing, eligibility, and more. Using advanced technology, you will help resolve issues efficiently while ensuring a positive member experience.

Compensation Details:
During Training: $21.63 per hour
After Training: $22.66 per hour
Training & Work Schedule:
Training Duration: 12 weeks
Training Hours: May fluctuate between Monday-Friday, 8:00 AM - 4:30 PM MST or 11:30 AM - 8:00 PM MST
Post-Training Schedule:
Must be available for weekends
Shifts may start as early as 7:00 AM MST and end as late as 9:30 PM MST (Monday-Sunday)
You will always have two days off during the week
What You'll Be Doing:
Handling a high volume of inbound calls
Assisting members with benefit questions, ID card requests, billing inquiries, and payment processing
Entering and updating patient information with accuracy
Using dual screens and advanced tools to track interactions and maintain compliance
What We're Looking For:
At least 6 months of call center experience (or 2+ years of customer service experience)
Ability to pass a required assessment
Flexible availability to work the required schedule
Healthcare knowledge is a plus, but not required
Next Steps:
If you meet the qualifications and are ready to take the next step, complete the required assessment using a computer by copying and pasting the following link into your browser:

[Insert assessment link here]

This is a fantastic opportunity to be part of a team that values your contributions and provides growth potential in the healthcare industry. We look forward to connecting with you!
Employment Type: Full-Time
Salary: $ 21.00 22.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Weekend work, Sunday, 2 days per week, Early shift, Monday to Friday,

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