Job Description

Are you a customer-focused professional who thrives on helping others? Do you want to make a meaningful impact while working from the comfort of your home? We're looking for enthusiastic and dedicated individuals to join our team as Remote Healthcare Member Services Representatives!

Why Join Us?
This is an opportunity to play a vital role in supporting healthcare members by providing top-tier service and assistance. If you enjoy problem-solving, working with innovative technology, and delivering exceptional customer experiences, this role is perfect for you!

About the Role
As a Remote Healthcare Member Services Representative, you will be the first point of contact for members, assisting them with questions, resolving concerns, and ensuring a seamless experience. Your ability to provide compassionate and knowledgeable support will directly impact member satisfaction and overall healthcare access.

Location: This is a remote position, but you must reside within a 1-hour radius of 7901 E. Lowry Blvd, Denver, CO 80230

Start Date: April 14

Compensation:

During Training: $21.63/hour
After Training: $22.66/hour
Training & Work Schedule
Training Period (12 weeks):

Schedules may fluctuate between Monday-Friday, 8:00 AM-4:30 PM MST or 11:30 AM-8:00 PM MST
Once training is completed, a set schedule will be assigned, though minor adjustments may occur based on call volume (with advance notice).
Post-Training Schedule:

Must be available to work weekends.
Shifts will start anywhere between 7:00 AM-9:30 PM MST (Monday-Sunday)
You will always have two scheduled days off per week
What You'll Be Doing
✅ Respond to a high volume of incoming calls with professionalism and empathy
✅ Assist members with benefit questions, ID card requests, eligibility verification, billing inquiries, and payment processing
✅ Perform data entry and update patient profiles/demographics accurately
✅ Utilize dual-screen technology to track interactions and maintain compliance standards

What We're Looking For
✔ 6+ months of call center experience (or 2+ years of customer service experience)
✔ Ability to pass a required assessment
✔ Flexibility to work within scheduled hours, including weekends
✔ Strong communication and problem-solving skills
✔ Healthcare experience is a plus but not required!
Employment Type: Full-Time
Salary: $ 21.00 22.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Shift work, Sunday, 2 days per week, Monday to Friday,

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