Job Description

Are you a compassionate, customer-focused professional looking to make a meaningful impact in the healthcare industry? We're seeking dedicated individuals to join our team as Remote Healthcare Member Services Representatives—helping members navigate their healthcare benefits while providing outstanding support, all from the comfort of your home!

Why Join Us?
Make a real difference in members' lives by providing essential healthcare support.
Enjoy a fully remote role with competitive pay and growth opportunities.
Work with a supportive team using cutting-edge technology to assist members effectively.
Position Details
Location: This is a remote position, but you must reside within a 1-hour radius of 7901 E. Lowry Blvd, Denver, CO 80230.
Start Date: April 14
Compensation:

During Training: $21.63/hr
After Training: $22.66/hr
Training & Work Schedule
Training Period (12 weeks):

Schedule will fluctuate between Monday-Friday, 8:00 AM - 4:30 PM MST and 11:30 AM - 8:00 PM MST
Once training is completed, you'll receive a set schedule, with possible adjustments based on call volume.
Post-Training Work Schedule:

Must be available to work weekends.
Shifts range from 7:00 AM to 9:30 PM MST (Monday-Sunday) with two scheduled days off per week.
What You'll Do
Handle a high volume of inbound calls from members.
Assist with benefit inquiries, eligibility questions, billing concerns, payments, and ID card requests.
Update and maintain member records with accuracy.
Utilize dual-screen technology to track interactions and ensure compliance.
What We're Looking For
✅ 6+ months of call center experience (or 2+ years of customer service experience).
✅ Strong problem-solving and communication skills.
✅ Ability to pass a required assessment.
✅ Willingness to work a flexible schedule, including weekends.
✅ Healthcare knowledge is a plus but not required!
Employment Type: Full-Time
Salary: $ 21.00 22.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Shift work, Sunday, 2 days per week, Monday to Friday,

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