Job Description
Network Analyst
Location Alliance, OH
Job Type Admin Full Time
Job Number 2023-00194
Department Business Affairs
Division Information Technology
Opening Date 10/12/2023
Description Under the supervision of the Manager of Technical Services, the Network Analyst is responsible for oversight of on-premises servers, backup and restore procedures, SAN Solution, MS O365 environment, print servers, MS Teams Telephony and VMWare server environment. This position also upgrades hardware, software, network components including switches, servers, backup devices, prepares documentation and provides instructions as well as research necessary improvements to network resources and performs related work as required. In addition, this position will support the department as needed in installing, maintaining, and troubleshooting. This position will document all procedures and keep them current.
Responsibilities Design, maintain, document, testing of backup and disaster recovery environments. Including restore testing on a monthly basis.
Maintain institutions Microsoft Office 365 environment.
Maintain familiarity with all campus network infrastructure equipment, including firewalls, switches, routers, wireless access points, etc. and assist with network electronics setup, configuration and maintenance.
Maintain familiarity with all campus server operating systems. Keep oversight of roll out of new server operating systems. Setup, configure and maintain all network servers.
Installs, configures, and upgrades server hardware, operating systems and software, using initiative and independent judgment within established guidelines and procedures.
Oversee Virtual Desktop Environment in support of campus computer labs. This includes oversight of lab images, working with faculty members in configuring and testing of departmental computer labs, and assisting others in training related to use of VMWare for this purpose.
Monitor for new functionality available within system upgrades and assist with coordination of implementation of new functionality.
Work with vendors to ensure smooth transition relative to upgrades.
Complete weekly updates on all servers and systems as necessary to keep systems up to date and current.
Oversee MS Teams for VOIP solution.
Oversee network printing for campus wide printers and copiers.
Oversee infrastructure related to campus email system.
Troubleshoot problems with computer systems, including troubleshooting hardware and software related to email functionality and flow, network, and peripheral equipment problems.Make repairs and corrections where required.
Administer faculty, staff, student, guests, and shared computing accounts (network and email).Administer special accounts for particular purposes.
Maintain familiarity with IP addressing, DHCP and DNS.
Perform routine updates and troubleshooting of DHCP and DNS systems.
Consult with outside vendors on projects when appropriate.
Assist with configuration and support of GIS and underground infrastructure documentation.
Assist with installation, configuration and maintenance of door readers, digital door signage, lab images, network printers, and other technologies as assigned.
Be proficient with IT tracking system; monitor all work requests for timely resolutions; assist with completion of work requests where applicable.
Assist in training student helpdesk personnel on use of technology to better support the campus community.
Aid in the support of systems related to other departments. I.E. Card system, Fire Alarm, HVAC as it relates to connection to Mount Union data network.
Job Competencies:
Maintains current knowledge of server operating systems, VMWare, and server hardware. Maintain documentation in support of server infrastructure.
Organizing own work, setting priorities, and meeting critical time deadlines; and communicating effectively with co-workers, superiors, campus community as well as campus community guests.
Be proficient with internal problem tracking system; monitor all work requests for timely resolutions; assist with completion of work requests where applicable.
Perform analyst and judgement outside established protocols.
Work effectively with co-workers and with limited oversight.
Provide timely status updates to supervisor and highlighting potential issues/problems.
Translate broad project scope and goals into detailed work plan with tasks, accountabilities, dependencies, milestones, and deadlines; monitors project plans to ensure progress.
Balance multiple priorities and respond to day-to-day problems while maintaining progress on regularly scheduled project work.
Take personal responsibility for quality and timeliness of results for projects and tasks.
Consistently proposes original solutions, proposals and recommendations within context of a project or objective.
Effectively assess feasibility of solutions in terms of IT, needs, and available resources.
Support evening and weekend events such as downtimes, preview sessions, system upgrades, etc.
Will carry out the duties as required in consultation with the Manager Technical Services.
Serve as a liaison between technical services and the IT Helpdesk.
Keep abreast of new technology in the IT field.
Effectively deliver informational and decision seeking presentation to technical and functional groups.
Effectively prioritizes and handles multiple concurrent activities assist teams in planning and estimating techniques for various activities.
Establish focused, measurable goals for self.
Identify solutions that effectively combine needs and or resources for multiple projects.
Participates in University compliance training as communicated by the University, supervisor, or Chief Information Officer.
Qualifications Bachelor's degree in information systems or computer science and/or significant experience is preferred.Experience should include design and development of network infrastructure.Maintain and provide support for multiple moderately complex systems.Implementing server hardware and software based on best practices, data and security protocols; performing analysis and judgement outside established protocols maintain requirements based on business requirements and working with limited oversight.
Desirable attributes include excellent oral and written communication skills, customer service orientation, interpersonal and organizational skills, ability, and enthusiasm to learn new systems, techniques, and procedures.
Descriptive Information Excellent organizational, analytical and communication skills, including demonstrated ability to assess, evaluate and implement organizational initiatives. The ability to communicate effectively with a demanding and diverse clientele.
Excellent administrative and interpersonal skills, especially demonstrated in working with faculty, students and staff.
Working knowledge of server hardware/software, backup technologies.
An understanding of how technology will enable Mount Union to meet its overall education objectives.
An understanding of networking infrastructure, switches and routers, wireless networking, current computer applications, MS Exchange, MS Azure, and MS Active Directory.
Demonstrates ability to:
Communicate effectively, orally and in writing, with technical and non-technical users to elicit information necessary to resolve problems and maintain servers and systems.
Establish and maintain cooperative working relationships with end users, colleagues, and technical staff.
Manage time and resources and effectively balance multiple priorities.
Assess, evaluate and implement organizational initiatives.The ability to communicate effectively with demanding and diverse clientele.
Analyze situations, reason logically and creatively identify problems, draw valid conclusions and develop effective solutions.
To apply, please visit:
Job Tags
Full time, Remote job, Weekend work, Afternoon shift,