Job Description

LumenRadio is a high-tech company with the vision of replacing all cables in the world. We have been leading the wireless transformation within the lighting industry since 2008, where our technology is being used every day in the largest TV and Movie productions in Hollywood, at the Coachella festival, and the Eurovision Song Contest. Our patented technologies provide unprecedented reliability for the most business-critical applications and our products are now also being used in building automation solutions, and in heavy industry applications.

Replacing cables in buildings with wireless communication adds value through easier and more flexible installations, lower maintenance costs, and, by using a wireless mesh topology, an increased range over an entire building. With the number of cable installations in buildings around the world, the future possibilities are endless.

Your future

We are seeking an ambitious and adaptable Sales Engineer to champion our technical and sales engineering efforts in North America. In this role, you will play a pivotal part in building and solving customer challenges, improving our product, nurturing channel partnerships, contributing to our growth, and shaping the future of our North American business unit.

You will report directly to the General Manager, North America, and work closely with teams across marketing, product management, and more to align strategies and goals. You’ll influence the product roadmap and be the voice of the customer, championing their feedback to internal teams.

Key responsibilities include:

• Solution Design
  • Developing customized technical solutions based on customer needs.
  • Conduct and support pilots optimizing around customer requirements
• Pre and Post-Sales
  • Create detailed presentations and technical documentation to support the sales process
  • Conduct technical product demonstrations
• Customer Service
  • Create remote technical troubleshooting and support frameworks
  • Serve as the voice of the customer championing feedback to internal product tech teams
  • Customer needs analysis
• Tech Training
  • Assist with technical onboarding and support of customers and partners
  • Develop Train-the-Trainer program
  • Build and manage solution demos
• Documentation
  • Own W-BACnet technical documentation
  • Create troubleshooting and technical collateral
• Channel Partnerships
  • Build and maintain relationships with channel partners
  • Create and drive successful implementation of partners programs in local markets
  • Implement & enforce technical channel policies & guidelines
• Collaboration
  • Collaborate with marketing, product management, and other departments to align strategies and goals
  • Influence product roadmap, features, and services for Product and Sales Teams

About you

We’re looking for someone who takes initiative and thrives on ownership and accountability. You’re a strong communicator with the interpersonal skills to build lasting relationships with customers, partners, and colleagues alike. You’re comfortable working with data – able to analyze, interpret, and present insights that support well-informed decision-making. Strategic thinking comes naturally to you, and you're able to translate plans into action to drive both personal and company success. You’re goal-oriented and adaptable when priorities shift or the market evolves.

To succeed in this role, we believe you bring the following qualifications and experience:

• Bachelor's degree in business, technical, or related field.
• Experienced in technical customer support supporting OEM and indirect sales channels.
• Proven experience in sales engineering and technical solutioning, with a track record of success in achieving individual and team goals.
• Hands on experience with BACnet MS/TP and IP.
• Ideally, you are based in Boston, MA, or work remotely from the Eastern or Central Standard Time zone.
• Able to travel in North America 0–30% with occasional international travel to our HQ located in Sweden.

It’s a plus if you also have:

• Experience in Smart Buildings, Building Automation, HVAC, Controls, or Wireless Technologies
• Understanding of Modbus protocol
• Startup Experience

Benefits

• Medical, Dental, and Vision (80% of monthly premium paid by employer)
• 4 weeks of PTO
• 10 Holiday days
• 401K match
• Yearly health allowance - For your physical activity and well-being
• Yearly personal development allowance - For your brain and creativity

Diversity and culture

We are on a mission to replace all cables in the world, and we are looking for you who share our passion for cutting-edge technology! We value diversity and welcome different-minded professionals who are committed to our ambitious goals. We warmly welcome and encourage job applications from people of all backgrounds and genders.

If you need any adjustments to support you with your application, just let us know by emailing nelly.bertilsson@lumenradio.com.

More information
This is a full-time position, reporting to Maciej Oldziej, General Manager North America, and responsible recruiter is Nelly Bertilsson . Don't hesitate to reach out to nelly.bertilsson@lumenradio.com if you have any questions.

We kindly ask not to be contacted for external recruitment services for this recruitment process.

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