Job Description

Job Description:

• Attend meetings workshops with ServiceNow customers to clearly understand overall requirements and evaluate technical feasibility and effort estimates for all ServiceNow modules (Incident Problem Change Catalog Items System Integrations Custom Plugins, Platform architecture, performance analytics etc).
• Convert valid feasible technical requirements into refined low level design to code ensuring that the design standards are not compromised.
• Keep evaluating new features functionalities of ServiceNow and work with Platform owner to incorporate them on our platform.

Skills: Minimum 5+ years' service now experience with overall 9 years of IT related experience supporting the implementation, administration, configuration of the ServiceNow tool.

• Administration of a ServiceNow instance including the delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revision.
• ServiceNow Experience should include debugging and developing scripting in ServiceNow, tool configuration, design work, technical configuration, & deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the modification of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.
• Good communication skills & Understanding of ITIL frameworks Create, refine, and maintain functional requirements/user stories/use cases and associated work youre doing process flows, test cases, etc. to meet development and stakeholder needs.
• Enhance initial demand requests, add required collaborators, prioritize, and approve demands in collaboration with stakeholders.
• Work closely with the developer to assess the effort required and categorize/prioritize the demand accordingly.

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