Job Description

Warranty Manager

Salary Circa £55,000 + Benefits

Milton Keynes

Who Are We?

LEVC (London Electric Vehicle Company) has been a leader in sustainable mobility, renowned for our innovative electric TX taxi. Expanding on this legacy, we’ve launched LEVC Mtech, a sister company focused on revolutionising the UK passenger vehicle market. Backed by the Geely Group and driven by cutting-edge technology, LEVC Mtech is committed to delivering smart, energy-efficient vehicles that will accelerate the transition to a zero-carbon future.

Why Join Us?
At LEVC Mtech, we foster a high-performance, results-driven culture that thrives on speed, innovation, and adaptability. By joining us, you’ll:

• Work in a fast-paced environment where bold decisions and impactful contributions are valued.
• Have opportunities to grow quickly, develop new skills, and thrive in a dynamic industry.
• Be part of a team focused on driving innovation, delivering results, and shaping the future of sustainable mobility.

The Opportunity
LEVC Mtech is leading a project to introduce a range of new energy passenger vehicles tailored for the UK market. We’re looking for ambitious individuals who want to make an impact in a company committed to innovation and sustainability.

If you’re ready to take the next step in your career and help drive change in the automotive industry, we’d love to hear from you!

About the role

Reporting into the After Sales Director the Warranty Manager objective is to develop and manage the company Warranty processes, policies and procedures, ensuring efficient handling of customer and dealership claims in accordance with company policies, standardized procedures, and legal requirements, while providing support and guidance to stakeholders and contributing to continuous process improvement.

⚡  Collaborate with Headquarters:

• Close relationship with corporate headquarters to develop and standardise claim policies and procedures.

⚡ Claim Processing:

• Review and process claims from customers and dealerships, ensuring compliance with established criteria and guidelines.
• Communicate with claimants to gather additional information, ensure documentation accuracy, and clarify details as needed.
• Stay informed about regulatory changes, implement updates to claims processes, and manage claims of good faith.

⚡Documentation & Reporting:

• Maintain comprehensive records of all processed claims, including dates, amounts, reasons for claims, and outcomes.
• Generate periodic reports summarizing claim activities and trends for review by the Service Operations Manager and other stakeholders.
• Document all communications and decisions made throughout the claims process.

⚡Dealer Support:

• Serve as a liaison between the organization and dealerships, offering guidance on the claims process and addressing inquiries.
• Educate dealerships on appropriate claim submission procedures and documentation requirements.
• Monitor dealership performance regarding claim submissions and provide support to enhance accuracy and efficiency.

⚡Continuous Improvement:

• Analyse claim data to detect patterns or issues indicating the need for procedural enhancements.
• Suggest and implement improvements to the claims process aimed at minimizing errors and boosting overall efficiency.
• Participate in cross-functional teams dedicated to enhancing after-sales service operations.

Experience to succeed

⚡ Minimum of 5 years’ experience in claims processing or a comparable position within the automotive sector.

⚡ Familiarity with UK consumer protection legislation and industry regulations.

⚡ Robust analytical and problem-solving abilities.

⚡ Excellent communication skills, both written and verbal.

⚡ Proficiency in Microsoft Office applications, especially Excel for data analysis and report generation.

⚡ Capacity to manage multiple assignments and set priorities effectively.

⚡ Ensures all claims are managed efficiently, equitably, and per company policies and legal stipulations, thus sustaining high customer satisfaction and trust in the brand.

⚡ Detail-oriented with a strong dedication to precision.

⚡ Customer-centric with a commitment to delivering superior service.

⚡ Collaborative team member with a positive outlook and eagerness to learn.

⚡ Bachelor’s degree in Business Administration, Finance, or a related discipline.

⚡ Experienced supporting a sizeable, fast-moving business.

⚡ Experience with automotive manufacturing or EVs is a bonus.

Attributes

⚡ Team player with strong leadership qualities:

• A collaborative team player with the confidence to take the lead and guide other employees when necessary.
• Ability to build and maintain strong relationships with colleagues and stakeholders.

⚡ Results-oriented and proactive:

• Highly driven and motivated to achieve results in a fast-paced, dynamic environment.
• Proactive and resourceful in identifying and addressing potential challenges.

⚡ Resilience and adaptability:

• Ability to thrive under pressure and manage competing demands effectively.

⚡ Commitment to ethical standards:

• Adherence to the highest ethical standards in all aspects of the role.

⚡ Passion for the industry:

• A genuine interest in the automotive industry and a passion for delivering the best service possible.

What we can offer you

⚡ Competitive salary

⚡ Car allowance (Dependent on role)

⚡ 25 days’ annual leave plus bank holidays

⚡ Hybrid working available between base location/home

⚡ Life insurance, cycle to work scheme, and a salary sacrifice pension scheme

⚡ Health and wellbeing support, including Medicash health care scheme, Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders

⚡ Salary extras giving you discounts across various retailers (e.g supermarkets, eating out, and leisure activities)

⚡ Modern offices with access to amenities

At LEVC, whatever your role, you truly have the opportunity to join a team that helps you perform at your best.

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