The Sr. ServiceNow Developer will be responsible for core system configuration and development, gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Develop workflow customizations, and support the ServiceNow transformation teams. Understand ServiceNow functionality and how ITIL processes are implemented in ServiceNow including but not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, and Problem Management modules.
Responsibilities
Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow.
Collaborate effectively with other administrators to develop solutions and handle general updates and configuration changes/requests admin level with the following ServiceNow modules: ITAM, ITOM, ITSM, IH, SPM, CMDB, SAM, HAM, Incident, Demand, Request, Change
Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities.
Ensure the latest release of the application is implemented in a timely manner with minimal or no disruption to IT operations.
Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools.
Ensure appropriate tools and processes that are in place to have a development/production environment that is reliable and reproducible.
Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments.
Gather and document user and process requirements, functional requirements, and develop technical requirements.
Develop workflow customizations, and support the transformation teams.
Identify problems related to primary financial software and determine corrective action.
Work with other team members such as the Service Desk and/or Application Support to troubleshoot complex problems and user issues.
Train team members and users on operational procedures and processes.
Education
Bachelors Degree - Computer Science or related - Minimum
Years Of Experience
2 Years - Experience in Development, Configuration, Agile Delivery Methodologies, Client/Server, Applications System Architectures, Migration, ITIL or Related - Minimum
In Lieu Of Education
6 years - Experience in Configuring ServiceNow
License/Certifications/Training
Preferred: ServiceNow Certification
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